After extensive research of coffee roasting products of the same size, and spending a lot of time looking at reviews and videos and decided this was the best value, It is a large Investment. I received it in just a few days and you could see the Inside box had some miles on it. Upon opening I discovered a missing part and a dent on the controller, but the machine was in perfect working order and there was adequate packing. I emailed the address on the enclosed guide explaining the issues. I received a response with an hour or so even though it says within 24 hours. With a few emails I had a pkg on the was from HK with everything plus a bonus for the problem! The CS is amazing, I was very impressed and received everything within a week. Questions have been answered within hours. This roaster is very easy to use, I have roasted 5 batches so far and they came out amazing. Ive been making espresso for over 30 years and this was some of the best I've ever had. Thank you for great product and awesome customer service!
